Arrival Details - Check-in is anytime after 3pm and all of our holiday homes have a secure lock box located at the front entrance of the home. Prior to your arrival we will email you with a specific lock box code. The lock box contains a key for the front door and can be used throughout your stay for secure key storage and access to the holiday home.
You will also find the holiday home contains a property guide with specific information relating to the holiday home, to make your stay as comfortable as possible.
Check-out Details - Check-out is 10am in all of the holiday homes. Please place the key back in the lock box on your check-out as our cleaners will be accessing the property upon your departure. If the holiday home has a garage door remote please ensure that it is left in the holiday home.
Baby Hire Equipment - We have porta-cots and linen available for hire during your stay and we can also help with high-chair and baby hire equipment. Please just enquire at the time of your booking.
Linen Hire - Linen Hire is compulsory in all of our holiday homes and is NZD$16.50 per person, per stay. The linen hire includes all of your bed linen, towels, hand towels, bath mats and kitchen tea towels. All of our holiday homes have laundry facilities should you want to do any washing during your stay.
Mid-Stay Cleans - All of our holiday homes are commercially cleaned after each guest check-out and our holiday homes with spa pools are commercially valeted. Although our holiday homes are not serviced daily we can certainly arrange for a mid-stay clean and linen change. This would be on-charged to your account, please just contact us at the time of booking to arrange.
Late Check-outs - are generally not available as our cleaners have scheduled cleaning times and we have to allow sufficient time between bookings for cleaning and maintenance.
Guest Service - please do not hesitate to contact our friendly holiday homes team for any further information. We are only too happy to help and look forward to making your stay as enjoyable as possible. For emergencies we do have an on-call manager 24/7.