COVID- 19  Extenuating Circumstances Cancellation Policy

COVID- 19 Extenuating Circumstances Cancellation Policy

Due to the uncertainty in the travel market we are offering guests that make a booking after the 19th August 2020 the following updated COVID 19 cancellation policy.


A 30 % non-refundable deposit is payable at the time of making a booking.  The final payment is debited automatically from the same credit card and is due 14 days prior to your check-in date.



For both Domestic and International Guests - should valid COVID 19 travel restrictions be in place at the time of your reservation check-in date we would offer the option of a credit. The credit would be held against your original booking to be applied to a date change and used within 12 months of your original check in date.


We highly recommend you purchase travel insurance to protect your holiday
rom any unforeseen events or circumstances which may affect your travel plans.
Refunds are not applicable in the event of natural disasters or environmental issues out of our control.

 (This only applies to bookings made directly through The Harcourts Holiday Home - Queenstown Website. Reservations made through other booking platforms will need to adhere to the applicable cancellation policy)