COVID-19 Travel Guide and Cancellation Policy

COVID-19 Travel Guide and Cancellation Policy

We realise that some certainty during these times is important and we are offering guests a revised and more flexible cancellation policy for a safer return to travel.


A 30 % non-refundable deposit is payable at the time of making a booking.  The final payment is debited automatically from the same credit card and is due 14 days prior to your check-in date.



**For both Domestic and International Guests - should valid Covid-19 travel restrictions be in place at the time of your reservation check-in date, we will offer the option of a credit. The credit will be held against your original booking to be applied to a date change and used within 12 months of your original check in date. 

For bookings made through an external booking platform, the guest credit will be less
their commission or any host/guest fees.



We highly recommend you purchase travel insurance to protect you
from any unforeseen events or circumstances which may affect your travel plans.
Refunds are not applicable in the event of natural disasters or environmental issues out of our control.

We are doing our best to keep you safe. Please be assured that all of our holiday homes are commercially cleaned to the highest standards with enhanced cleaning practices in place.

QR Codes are displayed in all of our homes and our staff follow NZ Govt Health and Safety guidelines. All of our homes are also contactless check-in, with the added support of an on call manager who is just a phone call away.

 (**This only applies to bookings made directly through The Harcourts Holiday Home - Queenstown Website. Reservations made through other booking platforms will need to adhere to the applicable cancellation policy)